Director Client Partnerships - Toronto (Hybrid)

ASTOUND Group - Toronto, Canada

Feb 02, 2024

DIRECTOR, CLIENT PARTNERSHIPS

ASTOUND is a global experience design company that specializes in the design and execution of memorable experiences for companies to share with their customers. ASTOUND is a multi-faceted business whose services include architectural fabrication, brand strategy, and development, retail design and store rollouts, digital engagements, tradeshow booths, branded events, and environments.

ASTOUND’s offices span North America, with fabrication facilities that exceed 600,000 square feet. Key office locations include Las Vegas, Portland, and Toronto. ASTOUND’s projects span over 40 countries and their clients are some of the most well-recognized brands across multiple industry sectors including consumer products, sports and entertainment, telecommunications, and technology.

Role Summary:

In this role, your primary focus is to drive new and existing client relationships/revenues through the effective delivery of ASTOUND’s offerings, working with members of the cross-functional teams and the office’s senior leadership to serve as a trusted advisor to the client and an initial conduit into project development and execution. A passion for building trusted and long-term relationships through the successful delivery of all facets of a project is key to your success.

More specifically, on the day-to-day, the Director Client Partnerships will be given incoming business leads to qualify and manage as well as be expected to use their own network of clients to drive revenue in your assigned portfolio of business. You will collaborate directly and cross-functionally in order to complete client proposals.

RESPONSIBILITES

The Director, Client Partnerships, is a believer in the client’s business and solving their most interesting problems. They assist in managing the account alongside the senior team, and will take the lead in executing all production planning and project deliverables.

• Be a champion of extraordinary work by providing inspiration, leadership and expertise in the ASTOUND’s offerings
• Be able to navigate complex projects with a variety of stakeholder groups (client and agency partners)
• Act as subject matter expert on best practices bringing experience and insight daily
• Establish and guide appropriate processes for team and client collaboration in order to achieve business success on behalf of the client
• Maintain clear and frequent communication with the client in order to ensure alignment regarding roles, responsibilities, budgets, schedules and status
• Build solid, unshakable client relationships and a key contributor to year-over-year account growth
• Review creative work-in-progress and provide recommendations for strengthening before client presentations
• Lead the development of scopes of work, budgets, staffing plans and schedules for all work, including incremental and new projects (in partnership with Operations)
• Manage the profitability of work, be cost-conscious of account handling expenses and alert to opportunities for growth in other project assignments
• Regularly prepares documentation including but not limited to design briefs, quote requests, estimates, proposals, change orders, graphic requests, and final invoices and secures the required approvals internally before presenting to clients
• Works with operations team to lead all internal processes related to project execution such as, but not limited to: booking sessions, work orders, project management requests, show service orders, labor orders, and logistics planning;
• Proactively maintains excellent reporting in ASTOUND’s CRM system, Salesforce
• Work with Accounting to assist in the timely collection of all receivables
• Demonstrates maturity and is a positive role model to employees
• Works on internal projects and committees as agreed

QUALIFICATIONS:

• Results oriented
• A minimum of five (5) years’ experience in an agency or experiential marketing background, with a focus on project management and organic client growth
• Previous experience working on large productions with build components is ideal
• Demonstrable and proven high level of competency in managing projects in experiential marketing, branded environments, and events industry
• Confident leading turn-key projects from conception to installation
• Excellent organization and communication skills
• Possesses excellent and professional relationship management and building skills
• Possesses and applies excellent attention to detail in all duties
• Positive attitude and ability to work in teams
• Proficient in Microsoft Office Suite software
• Salesforce expertise is an asset but not required

The Values You Align With:

Just as important as the skills you bring to our team, is alignment with our values. This means that as a collective we will collaborate with the same mindset to deliver incredible, market leading experiences for our clients.

• Steadfast Courage - We fearlessly take on challenges and make bold decisions to achieve remarkable results.
• Unwavering Integrity - We hold ourselves to the highest ethical standards and prioritize honesty, transparency, and professionalism.
• Boundless Creativity - We push boundaries with innovative, collaborative ideas that surpass expectations and create unforgettable experiences.
• Unparalleled Service - We fearlessly take on challenges and make bold decisions to achieve remarkable results.
• Insatiable Curiosity - We never stop learning, exploring, and taking risks to create breakthrough experiences.
• Constant Collaboration - We thrive on teamwork, leverage diverse perspectives, and support each other to deliver experiences greater than the sum of their parts.